Reference & Support Specialist – James J. Hill Center

The James J. Hill Center, formerly the James J. Hill Reference Library, is a private, non-profit, business and entrepreneurial center, located in historic downtown Saint Paul on Rice Park. Since 1921, the Hill Library has housed a world-class collection of practical business information resources. Our mission is “connecting entrepreneurs, business and community.” In addition to our business information, we also host numerous non-profit, corporate, and community events.

We are a small organization with an incredible opportunity to take our ninety-six-year institution to the next level. We are seeking a motivated and self-directed Reference & Support Specialist to join our team. This position reports to the Business Outreach Librarian.

Responsibilities for this role include:
• Manage front desk operations and reception, with emphasis on creating a positive visitor experience.
• Manage the Hill store, including tracking and inventory, processing sales transaction, and creating displays.
• Administrative support to Business Outreach Librarian, Director of Library Services, and other Hill Center staff, as needed.
• Provide direction and support for reference visitors, including laptop checkouts, and technical/log-in help, as needed.
• Assist in and lead guided tours of the historic library and deliver the history of the organization to visitors.
• Create a positive work environment through flexibility, accountability, and leadership.
• Actively engage with visitors to create a welcoming experience.
• Attend mission related events as needed.

• Ability to work with a diverse public in a professional and courteous manner.
• Excellent communications and customer service skills.
• Ability to work independently and collaboratively in a self-directed, industrious and proactive environment.
• Previous library experience is a plus but not required.
• Ability to work M-Th from 7:30am-4pm.
• Ability to work occasional nights/weekends for mission event support.

This is a 32 hour/week position which offers health/dental benefits, PTO, 403b matching, and life insurance. Starting pay is $14/hour, DOQ.

To be considered as a candidate for the Reference & Support Specialist position, send your resume, cover letter and three professional references with “Reference & Support Specialist” in the subject line to Lindsey Dyer at We will be reaching out directly to candidates who move on to the interview process. No phone calls please.

The James J. Hill Center is an Equal Opportunity Employer; applicants of all backgrounds, ethnicities, ages, genders, and sexual orientation are encouraged to apply.