Salary: $13.00 Hourly
Location: Shakopee, MN
Job Type: Intermittent
Division: Community Services Division
Job Number: 2017-00046
Closing: 8/28/2017 11:59 PM Central
Job Summary
The eligible register developed from this posting may be used to fill future on-call vacancies within this classification.
Shifts include day, evening and weekend hours
The On-Call Library Associate is key to creating exceptional customer experiences. Welcomes customers to the library and proactively assists customers through various aspects of using the library. Performs all circulation functions; assists customers with library accounts, including accepting payment; provides basic technology assistance; and performs other duties as required by the needs of service. This position is on-call; hours and location of work will vary to best serve the needs of the library customers.
Essential Duties
• Supports local branch service delivery by welcoming customers to the library, determining customer needs, and connecting customers with appropriate resources and staff; answering directional and basic informational questions; planning, delivering, and/or monitoring programs; and marketing and promoting programs throughout the library system.
• Assists customers with library accounts and materials, including processing account applications; verifying account information; checking materials in and out; renewing materials; placing holds and interlibrary loan requests; accepting payment and making change; and responding to customer concerns and disputes.
• Assists customers through various aspects of using the library, including library materials, public access catalog, Internet stations, printers, copiers, self-checkout, etc. Provides technology troubleshooting and assistance as needed.
• Supports local branch operations by completing opening and closing procedures; performing collection maintenance tasks; providing work direction and training to library aides and volunteers; supporting and training new hires and substitutes; and offering general assistance to Librarians and Branch Manager.
• Participates in job-related meetings, events, and training.
• Works the hours and/or shifts assigned and begins and ends work on time.
• Performs other related duties as required or assigned.
Minimum Qualifications
Requires equivalency of two years post-secondary education (bachelor’s degree preferred). Preference given to applicants with previous library or customer service experience. Must possess a valid class D driver’s license. The incumbent shall provide a reliable means of transportation for the performance of work responsibilities.
Selection Process
Selection for this position will be based on a minimum qualifications screening and rating of training and experience. Top candidates will be forwarded to the hiring manager or supervisor for consideration for interview and/or additional assessments. Final selection will include a background check and approval by the County Board.
Original posting and application information