This is advanced and specialized paraprofessional work with supervisory responsibilities. Work is performed independently within established guidelines and under the general direction of the Hub Supervisor.
• Supervises and trains staff for public service operations, including: borrower registration, check in/out and shelving of materials, holds, overdues, daily cash drawer reconciliation s, computer/print management, marketing of materials, retrieval of items requested by branch customers, and assists in developing related policies and procedures.
• Participates in direct public service; assists customers in selecting and locating library materials, provides reader guidance; answers reference questions, assists customers with information needs, and provides guidance in using reference sources, both print and electronic.
• Plans, assigns, directs and reviews work of subordinate staff, volunteers, and community service workers; substitutes for staff as necessary; prepares performance evaluations and conducts formal and informal guidance; evaluates and rates employees’ performance.
• Hires, discharges, disciplines and adjusts employee grievances in conjunction with Hub Supervisor, Regional Director and HR Director.
• Mediates and resolves customer complaints and concerns.
• Develops and oversees programming designed to promote the library, reading, and information literacy.
• Manages all library equipment: photocopies, microfilm reader-printer, computers, and scanners. May manage telephone and security systems, monitors and requisitions supplies.
• Supervises the delivery of library materials and programs to homebound customers, senior centers and nursing homes.
• Monitors public areas for neatness, proper location of materials, and general appearance.
• Compiles and verifies data for statistical reports.
• Participates in Regional Library committees, teams and projects.
• Manages building facility in the absence of the Hub Supervisor.
• Other duties consisting of similar or related tasks or of a logical work assignment to the position as directed by the Hub Supervisor and the Regional Library Director.
• Participates in collection selection and deselection in conjunction with the Collection Development Librarian
• Knowledge of standard library principles and procedures to include circulation procedures and information retrieval.
• Current Supervisory skills
• Ability to establish and maintain effective working relationships with the public and other staff members.
• Ability to successfully mediate solutions with difficult customers.
• Ability to supervise and train subordinate personnel conducive to full performance and high morale.
• Ability to plan, organize and complete daily work and special projects efficiently and effectively.
• Strong commitment to excellent public and customer service.
• Ability to interact and communicate with all ages in a pleasant and effective manner.
• Independent judgment and initiative are required in applying library policies and in training and supervising personnel
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
• 4-year degree from a college or university preferred.
• Customer Service experience preferred.
• 2 or more years of successful experience as a supervisor preferred.
• Knowledge of a wide variety of books on many subjects.
• Proficiency with computers and information technology.
Able to understand and follow oral and written instructions in English and communicate well both orally and in writing.
Certificates and Licenses:
Valid driver’s license required.
Supervises Library Assistants, Library Associates and volunteers.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position requires the ability to stoop, reach, lift, retrieve and replace library materials and equipment and lift materials over 40 pounds, as well as move quickly throughout the building.
Specific vision abilities required are Close vision and the ability to adjust focus.
The fingers are used to handle, feel and for keyboarding.
Occasional travel to other sites within the multi-county regional system and within the State of Minnesota required.
• This is a 40 hour per week, nonexempt position requiring some evening/weekend hours.
• Place of employment is the Fosston Branch with occasional travel to other branch libraries as required.
• Benefits include: Paid single health and life insurance; paid holiday, vacation & sick leave; optional dental, vision, and AFLAC insurance options; optional deferred compensation plan; flexible spending plan; enrollment in Minnesota Public Employees Retirement plan (PERA); F.I.C.A.
• Six-month orientation period.
Application forms are required and available here.
Please submit them to: Human Resources, Lake Agassiz Regional Library, 118 5th St S, Moorhead, MN 56560, E-mail: email@example.com Fax: 218-233-3757.
Applications accepted until the position is filled.