Guest Services Specialist
The Cafesjian Art Trust Museum (the CAT) is hiring a Guest Services Specialist. The Guest Services Specialist will lead direct communication with the CAT’s visitors in person, and via email and phone, as well as assist with the planning of special events and educational programs. This position is responsible for visitor services at the museum, which includes welcoming and checking in guests using the Museum’s reservation software. Additional responsibilities in office management are a key component of this role. Schedule flexibility is required, with occasional events in the evening or on Saturdays.
This position is part-time (24 hours per week). Wednesday–Friday (Wednesdays and Thursdays, 8:00am–4:30pm; Fridays, 11:30am–8:00pm. Fridays will switch briefly to 8:00–4:30pm during exhibition rotations).
Hourly Rate: $20 per hour.
Responsibilities include but are not limited to:
Communications
- Field emails and phone calls from Museum visitors.
Events
- Assist with tasks related to planning events, including running errands.
Guest Visitation
- Manage, program, and field issues with tour reservation software.
- Prepare front-of-house before opening to the public, check-in visitors using reservation software, answer questions, and provide gallery security.
Office Management
- Order office supplies.
- Write, update, and record phone system messages.
- Assist with tracking and reshelving of library books.
- Manage museum calendar and meeting invitations.
- Assist with preparation and formatting of documents.
- Assist with organization, updating, and filing of documents, both digital and printed.
Emergency Preparedness
- Assist with annual inventory of emergency supplies, and updating of emergency plans.
- AED maintenance, compliance, and monthly inspection.
Other Duties
- Follow through with assignments and work independently and as part of a team.
- Other duties as assigned.
Qualifications
Minimum Qualifications
- High school diploma or equivalent.
- Valid driver’s license.
- Experience with providing excellent customer service.
- Extreme attention to detail and project management skills, including the ability to multi-task, organize, prioritize work, delegate, show initiative, and meet demands of workload with interruptions.
- Interest in art and museums.
- Excellent communication skills, both oral and written.
- Ability to adapt quickly to changing needs, priorities, requirements, and deadlines.
- Ability to work independently and on a team, using sound judgement.
- Proficiency in Microsoft Office Suite, including OneDrive, Word, basic Excel, and PowerPoint.
- Willingness and ability learn how to use visitor services software (Tock).
Preferred Qualifications
- Museum experience.
- Experience with reservation or booking software.
Physical Requirements:
- Able to sit at a desk operating a computer for a prolonged period.
- Able to stand for extended periods.
- Able to lift up to 25 pounds.
How to Apply
Email your resume and cover letter to info@cafesjianarttrust.org with the subject line: Guest Services Specialist Application. Tell us why you would be a great fit for the role.
About the Cafesjian Art Trust
The Cafesjian Art Trust Museum (the CAT) was established in 2022 by the family of Gerard Cafesjian (1925–2013) to bring free and accessible modern and contemporary art to Shoreview, Minnesota, a few miles north of the Twin Cities. The collection features nearly 3,000 works of art and continues to grow. From 2022 to 2024, we offered a variety of exhibitions from our permanent collection, and in 2024 we launched educational programming and outreach for visitors of all ages. Since 2025, new modern and contemporary art initiatives engage with the Twin Cities community and beyond to bring fresh light to the art of our times.
The Cafesjian Art Trust is a 501(c)(3) not-for-profit organization.