Service Manager – Hennepin County Library

Salary: $53,487.62 – $82,489.21 Annually
Location: Varies
Job Type: Full-time
Department: Library
Job Number: 19LIB275JR048
Closing: 5/24/2019 11:59 PM Central

Join us as a Service Manager with the Library Services Division. In this role you will support a region of libraries with their programs, services, and community connections. You will be a key component of building networked support for librarians and act as a partner to supervisors to ensure a positive impact on the communities you serve. This job is a match for you if you enjoy leading others through change; consider yourself an innovative risk taker; and are passionate about building relationships, developing staff, and evaluating programs.

About this position:
Service Managers report to a Library Services Manager. This position is a regular full-time position. The current vacancy is located in the Southeast region, and supports: Franklin, Nokomis, Roosevelt, East Lake, Augsburg Park and Hosmer Libraries. For a list of all locations click here.

Location and hours:
The Service Manager works throughout several libraries to lead and coordinate the work of Library Services staff to identify community needs and provide library services that meet them. Hours are business hours, Monday-Friday.

In this position you will:
• Lead the direction of programs, partnerships, community connections, and online services for a specific group of libraries.
• Coach staff in identifying and articulating community need. Use data, evaluation tools, and outcome measures to support staff in developing innovative, community-responsive programs and services.
• Work with Patron Experience Supervisors to identify staff development needs and provide tools, resources, and opportunities to support staff in being or becoming continuous learners.
• Develop staff capacity to manage projects and on-site services, initiate and maintain partnerships, and provide outreach services in the community.
• Identify and support pathways for innovation so that the library will continue to evolve to meet patron needs. Serve on or lead committees and teams to solve problems, improve service, or promote innovation.
• Manage large-scale library services projects, which may include hiring, acting as liaison to other departments, supporting facility modifications, etc.; may supervise, train, and plan the work of assigned staff.
• Collaborate with other library and county departments and divisions to develop and communicate shared strategies and services.

Need to have:
• Master’s degree or higher in library and information science from an ALA-accredited university and three or more years of professional library experience.
• Access to reliable transportation in order to travel frequently between different library locations.

Nice to have:
• Experience:
° Planning, coordinating, or managing complex projects and programs.
° Assessing and prioritizing projects or initiatives across multiple locations.
° In staff development.
° Using data and other tools to measure and evaluate the success of programs and services.
• Strong facilitation skills.
• Experience and commitment to providing leadership in advancing equity, diversity, and inclusion initiatives.
• Strong facilitation skills.
• Experience and demonstrated commitment to providing leadership in advancing equity, diversity, and inclusion initiatives.
• Ability to:
° Communicate the department and county vision, strategic direction, and purpose, and inspire others to share the vision and work toward its achievement.
° Develop and act on strategies for engaging stakeholders in decision making.
° Be an informed risk taker and try new things.
° Embrace change and lead others through change.
° Support staff in developing skills in community engagement; encourage development of relationships with community partners to ensure an appropriate and positive impact for communities.
° Establish and maintain effective working relationships with colleagues, staff, and community partners.
° Communicate clearly and concisely in verbal and written form; promote and support system-wide library initiatives by participating on or leading project teams and collaborating with Hennepin County departments and community organizations in the development of services for the public.

About the department:
Hennepin County Library works to nourish minds, transform lives and build community together. We are about much more than books. In addition to a collection of almost 5 million books, CDs and DVDs, the library system maintains a treasure trove of documents and online resources, and offers programming to aid and enrich Hennepin County employees and clients.

About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals — that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.

Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

This posting may be used to fill current and future vacancies.

Original posting / application information