Records Management Consultant – Travelers

Job ID: 12408BR
Job Category: Corporate Services/Other
Location: St Paul, MN
Posted Date: August 21, 2017

Company Information
Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Under general supervision, the Records Management Consultant collaborates with members of the department to implement and maintain the records management program at the company. The role is responsible for making sure all departments and offices appropriately manage the creation, storage, retrieval, use and disposition of records according to records management policies and procedures. For technical track, is responsible for overseeing assigned RIM systems, applications, databases, vendor products, etc. in order to ensure compliance with records management policies and procedures. This job is a Team Lead: Directs daily work activities of a small group of employees. Works with higher level manager to set goals/objectives and provides input regarding performance of employees being led. Employees do not typically have formal reporting relationship to a team lead job. This job works under Moderate Supervision: Incumbent performs standard and routine assignments independently to conclusion; unusual problems which may require exceptions to procedures or processes are referred to the supervisor.

Primary Job Duties & Responsibilities
Actively participates in the development and direction of re-examining and re-engineering internal processes and systems to achieve records management objectives. Writes, trains and directs the implementation of Corporate policies and procedures for records management. Provides support to all areas of the company with the implementation of records management processes and system. Assists in and/or manages various projects that will improve records management processes. Provides consultation service to all areas of the company in responding to questions, solving problems, related to the records management program of the company. Develops, writes and administers training programs for staff and customers to ensure standardization of RIM processes, procedures, systems and their effective use. Assesses vendor performance to assure compliance with service standards in contracts. Develops and prepare statistical reports on all phases of the records and information program as required. Maintains an intermediate understanding of the various aspects of the RIM program (retention schedules, legal holds, destruction, etc.). Partners with management, systems analysts, programmers, customers and other consultants on best practices in system design and implementation of initiatives that will improve records management processes. For litigation support requests, supports and researches legal requests and can attest to procedures followed as requested. Perform other duties as assigned.

Minimum Qualifications
Associates Degree required. Minimum of 1 year of experience in insurance or records management or information systems or related field. Requires general knowledge and experience with personal computers and software applications, including Windows, Word, Access and Excel. For Technical track; requires comprehensive knowledge. Must be able to work closely with others as part of a team while, at the same time, be able to take full responsibility for a task with little or no direction. Advanced oral and written and interpersonal communication skills for dealing with a wide variety of customers. Must have demonstrated strong planning, organizing skills. Must be comfortable with speaking, presenting, and working with all levels of employees. Ability to influence others outside of department.

Education, Work Experience & Knowledge
Bachelor’s Degree with emphasis in records management, library science and/or computer technology.

Environmental/Work Schedules/Other
Travel – Occasionally

Physical Requirements
Operates standard office equipment – Continuously Sitting (Can stand at will) – Frequently Standing – Occasionally Use of Keyboards, Sporadic 10-Key – Frequently Driving – Occasionally Lifting items up to (36-50 lbs) – Occasionally

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.

Original posting