JOB TITLE: Program Facilitator III
OPEN TO: This job is open to all applicants.
LOCATION: Minnesota State Capitol, 75 Rev Dr Martin Luther King Jr Blvd, St Paul MN 55155
SALARY: $17.82 hourly minimum
STATUS & HOURS: Part-time, regular (approximately 624 annual hours / 12 weekly hours) position; Part-time, regular (approximately 1,040 annual hours / 20 weekly hours) position;
OR Full-time, regular (approximately 1,560 annual hours / 30 weekly hours) position. Work schedules align with site open hours. Must be able to work a varied
schedule including weekdays, weekends, holidays, and occasional evenings.
BENEFITS: Part Time (12 weekly hours): Eligible to participate in a retirement program with employer contribution. Generous vacation and sick time accruals.
Part Time (20 weekly hours): Eligible to participate in the State Employee Group Insurance Program and a retirement program with employer contribution. Generous
vacation and sick time accruals.
Full Time (30 weekly hours: Eligible to participate in the State Employee Group Insurance Program and a retirement program with employer contribution. Generous
vacation and sick time accruals with additional paid holidays.
DEPARTMENT: Metro Sites & Operations
CLASSIFICATION: 61L Service
HIRING MANAGER: Site Manager III, Minnesota State Capitol
POSTING DATE: November 21, 2022
DEADLINE DATE: December 5, 2022
TO APPLY: Interested applicants must apply online at the Minnesota Historical Society’s career center at www.mnhs.org/jobs and include a resume and cover letter by the application deadline date. You must also upload the attached availability form to your application for the position you are applying (Full Time or Part Time).
DESCRIPTION: This position exists to present interpretive programs having mastered a variety of techniques; educate visitors about Minnesota history, state government and the art architecture and history of the Minnesota State Capitol; advance guest interests in and understanding of the political process; assist in leading the daily operation of the site Information Desk and retail store; provide high quality customer service to visitors; and train, coach, and mentor staff, interns, and volunteers.
SUMMARY OF WORK: 1) Present education programs, guide tours, facilitate activities with advanced mastery of content knowledge, as well as provide presentations using multiple refined interpretive and responsive teaching techniques; 2) Provide guest services information about site program offerings, happenings in the building and meeting information; 3) Provide operational assistance with museum store sales, admissions sales, and visitor and group check-in; 4) Assist with daily site operations, including site interpretive programs, and provide mentoring to staff, interns, and volunteers in all areas of work; 5) Assist with daily site interpretive program development and implementation; 6) Study site related materials to enhance delivery of site’s interpretive program; 7) Assist with set-up/take down of equipment as needed for historic site and public events in the Capito; and 8) Assist in the protection of the historic site facility and collections and the safety of the visiting public.
- Demonstrated experience and ability to provide consistent, high quality customer service.
- Experience mentoring, coaching, training, and providing work direction for staff or volunteers.
- Demonstrated success in conveying program content and facilitating dialogue with guests using a variety of techniques.
- Willingness to learn and work a variety of assignments, including but not limited to retail and admissions software, site orientation for guests, and interpretive stations , depending upon supervisor assessment of skill set and knowledge.
- Demonstrated experience in some level of retail sales.
- Ability to complete record keeping and reports, including accounting and math skills.
- Demonstrated ability to work independently and take individual initiative while also being able to collaborate effectively and contribute positively in a team environment.
- Proficiency in using a computer to conduct research, write reports, create spreadsheets in Word or Google.
- Strong oral communication skills, and ability to listen and be responsive to questions and comments.
- Demonstrated ability to work with a diverse public in a friendly and open manner, while conveying information or teaching.
- Demonstrated punctuality.
- Demonstrated ability to think imaginatively and problem solve.
- Excellent organizational skills and attention to detail.
- Demonstrated ability to multitask, work effectively under pressure to meet deadlines, prioritize and adapt to changing priorities.
- Ability to work a variety of assignments, including but not limited to retail and admissions software, site orientation for guests, and interpretive stations.
- Ability to work a varied schedule of weekdays, weekends (both Saturday/Sunday) one to two weekends/month, holidays and occasional evenings on a rotating basis.
- Ability to stand for extended periods of time and walk up to 5 miles a day inside on marble or concrete floors.
- Ability to bend, crouch, kneel, reach, push, and pull.
- Ability to lift and carry objects weighing up to 20 pounds.
High School Diploma or equivalent.
Proven skill in delivering programs as an Interpreter II or Program Facilitator II at the Minnesota State Capitol.
Strong knowledge of one or more of the major interpretive themes of the Capitol (art, architecture, Minnesota history and state government).
Extensive knowledge and experience in theatrical performance, museum interpretation, storytelling or teaching.
Familiarity with issues of cultural diversity.
Demonstrated experiences working with elected officials.
Experience working with children and/or adults in an educational environment.
Experience in teaching, museum interpretation, theater, storytelling or group leadership.
Experience with Shopify and/or Tessitura or Artifax software.
Knowledge of retail display and marketing techniques.
Retail sales and admissions experience in a museum/historic site.
Should you have questions with the application process, email firstname.lastname@example.org or call MNHS Job Line at 651-259-3181.
At MNHS, we don’t just accept difference — we celebrate it, we support it, and we thrive on diversity for the benefit of our employees, our products and services, and our community. The Minnesota Historical Society believes that an inclusive culture among our team members is critical to our success as a historical society and museum, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Minnesota Historical Society is proud to be an equal opportunity workplace and employer.