Program Assistant, Visitor Services – Mill City Museum (Minneapolis, MN)

#1472 Program Assistant, Visitor Services
Minneapolis, MN, US
Requisition ID: 1472

JOB TITLE: Program Assistant, Visitor Services

OPEN TO: This job is open to all applicants.

LOCATION: Mill City Museum, 704 South 2nd St., Mpls, MN 55401

SALARY: $19.90 hourly minimum

STATUS & HOURS: Full-time, regular (approximately 2,088 annual hours) position. This position’s regular work days will be Tuesday-Saturday. Scheduling will include some evenings.

BENEFITS: Eligible to participate in the State Employee Group Insurance Program and a retirement program with employer contribution. Generous vacation and sick time accruals with additional paid holidays.

DEPARTMENT: Metro Sites & Operations

CLASSIFICATION: 05L Professional


HIRING MANAGER: Visitor Services Manager II

POSTING DATE: August 13, 2021

DEADLINE DATE: Open until filled. Applications received before August 27th will be given priority.

TO APPLY: Interested applicants must apply online at the Minnesota Historical Society’s career center at and include a resume and cover letter by the application deadline date.

DESCRIPTION: This position exists to assist with the daily Visitor Services operations at Mill City Museum specifically focused on the event, facility, and program space rentals with a high level of customer service.

SUMMARY OF WORK: 1) Lead the day-to-day operations of the events rental program and large scale public programs rentals; 2) Facilitate the conference room rentals; 3) Provide leadership for the Visitor Services operations; 4) Conduct the school and youth programs facilitation; and 5) Provide excellent customer service.


High school diploma.

Two years experience in a retail, sales, or event planning environment.

Demonstrated positive customer service skills

Demonstrated ability to communicate verbally and in writing with diverse staff and public in a positive, friendly and professional manner.

Demonstrated ability to work with diverse audiences of varying cultural backgrounds, ages, and abilities in an education or customer service environment.

Demonstrated ability to think imaginatively and problem solve.

Experience respectfully assisting customers through complaints and difficult situations.

Excellent organizational skills and attention to detail.

Demonstrated ability to multitask, work effectively under pressure to meet deadlines, prioritize and adapt to changing priorities.

Demonstrated ability to work independently and take individual initiative while also being able to collaborate effectively and contribute positively in a team environment.

Strong computer skills necessary to develop quality project and program documentation.

Basic math skills to run sales transactions efficiently.

Must be able to work nonstandard hours including evenings and weekends.

Ability to stand for extended periods of time.

Ability to bend, crouch, kneel, reach, push, and pull.



Experience with ticketing and POS software and a willingness to troubleshoot when issues arise.

Experience with financial and admission reporting.

Strong personal computer skills including intermediate or higher skill level with Microsoft Office software.

Demonstrated ability to work as a member of a team while independently carrying out institutional objectives

Experience promoting the mission of a non-profit organization.

Experience creating deposits and managing cash.

Experience with Tessitura, Google Suite, Stocky, and/or Shopify.