This part time professional role provides and promotes effective delivery of virtual reference services that facilitate student development and achievement of learning outcomes. This position is highly customer focused, and is often the first point of contact with the library staff. This position reports to the Supervisor – Reference Services and works cooperatively with other library staff to support library services. This is the beginning professional rank for librarians. This is normally reserved for those with 0 – 3 years of experience.
Required hours:
Sunday: 4 pm to 8 pm
Monday to Wednesday: 11 am to 8 pm
Responsibilities:
Reference:
• Assist learners, faculty, and staff in using library resources and services, including instructional and technical assistance in established modes: phone, email, chat, etc. Focus is on all questions not categorized as “Ready Reference”.
• Assess the nature of reference queries to determine desired information need. Refer extended or complex queries to appropriate staff.
• Demonstrate initiative in promoting and maintaining learner-and-customer focused services and culture.
• Promote library services and instruction.
• Troubleshoot technical library problems with learners and work towards immediate resolution or accurate escalation.
• Other duties and projects as assigned.
Operational Tools and Resources
• Update and maintain library instruction resources, team training materials and operational job aids. This includes library guides, FAQs, webinars, media learning objects or videos, internal tracking lists on SharePoint, etc.
• Track and record technical issues, LibGuide issues, and problem assignments.
• May include daily tasks and duties under the functional area of Access Services.
• May participate in Access Services team, initiatives and projects.
• May participate in correcting course links.
• May participate in completing research and readings requests for Curriculum and Instruction team.
Professional Development and Team Collaboration
• Attend and participate in team meetings and serve as needed on project teams.
• Attend and participate in team trainings and personal development opportunities. Remain current on technologies or trends that enhance teaching and learning.
• Create annual goals and provide feedback on your performance
Library Instruction
• Design learning objects that develop research skills for learners. Produce library research guides and webinars. May include “live” instruction via webinars or consultations.
Qualifications:
• MLS or MLIS from an ALA accredited institution Required
• One to three years of relevant reference librarian experience in an academic library preferred.
• Proficiency in the Microsoft Office Suite, including Word, Excel and Outlook.
• Strong commitment to customer service.
• Experience working with adult learners and delivering reference services to a diverse population.
• Ability to work effectively both independently and as a team member with diverse faculty, staff and learners in a dynamic, rapidly changing environment.
• Ability to spend majority of time interacting with people via phone and computer.
• Knowledge of library research and online searching.
• Strong organizational and analytical skills, commitment to accuracy and attention to detail.
• Excellent interpersonal, written and verbal communication skills.
• Demonstrated ability using Microsoft Office computer applications.
• Evening and weekend hours will be required.
• Demonstrated ability to locate, understand, and interpret bibliographic citations.
• Demonstrates initiative and responsibility.
• Demonstrated ability to prioritize and meet deadlines.
Location
Capella University
Capella Tower
225 S. 6th St., 9th Floor
Minneapolis, MN 55402
This is an on-site position located at Capella’s downtown Minneapolis headquarters. It requires the ability to work in downtown Minneapolis and in a high-rise corporate office setting. Typical of a corporate office setting, Capella’s office space:
• is designed with an open work space setting and common fluorescent lighting
• includes frequent co-worker interaction and corresponding noise levels
• is subject to inside environmental conditions
Sedentary work:
• this role is mainly a sedentary role with frequent sitting and occasional walking and/or standing.
• this role involves frequent usage of a telephone, PC and standard monitors.
• this role has minimal lifting requirements, may require exerting up to 10 pounds of force occasionally and/or a negligible amount of force to lift, carry, push, pull or otherwise move objects
Requires minimal (0–10 percent) business travel:
• may occasionally require travel to on-site Capella events such as Commencement or off-site Capella University leadership meetings as requested and based on business needs. All travel must be • pre-approved and arrangements made according to Capella’s policies/procedures.
Workhours:
• the University’s general office hours are Monday through Friday from 8 a.m. to 5 p.m. CST. Work hours and starting times may vary depending on the job and the business needs. Some positions • will have a specified starting time, and may be earlier or later, depending upon business requirements.
• the normally scheduled workweek for all full-time employees consists of 40-45 hours.
About Capella
Capella University is an online university built on graduate degrees, with more than 35,000 students throughout the U.S. and in other countries. Founded in 1993 to provide advanced educational opportunities for working professionals, Capella has become a national leader in online education, offering bachelor’s, master’s, and doctoral programs. The university’s success is built upon a culture that promotes human potential, achievement, innovation, integrity, collaboration, and teamwork. Capella Education Company (CPLA), parent company of Capella University, is publicly traded on the NASDAQ. Capella Education Company was named to the Inc. 500 Hall of Fame for being listed as one of the nation’s fastest-growing companies for 7 consecutive years. Capella University is accredited by The Higher Learning Commission. The Higher Learning Commission is among the 6 regional accrediting bodies recognized by the U.S. Department of Education. Regional bodies accredit colleges and universities; national bodies accredit trade and vocational schools.
Original posting / application information