Library Assistant II: IT Support Technician (PT) – Hudson Area Public Library

Position Title: Library Assistant II: IT Support Technician(part-time)

The Hudson Area Public Library, located in Hudson, WI, has a part-time position (15 hours/ week) available for a Library Assistant II: IT Support Technician. This is a unique position that requires a combination of computer technology skills for performing routine computer hardware and software maintenance, and creativity for developing a variety of programming that introduces library patrons to new, emerging, and creative technology.

General Duties:
• perform basic computer hardware and software maintenance;
• troubleshoot technology related issues;
• develop and implement computer training sessions for the public;
• ensure all library technology equipment is maintained and up-to-date for use;
• work with the Library Director to implement the Library’s Technology Plan and 5-year replacement schedule, and;
• work closely with regional IT staff, as well as technology vendors.

Other Duties:
The Hudson Area Public Library has dedicated creative makerspace equipment, including a 3-D printer, photography equipment, a Cricut machine, and computers (and iPads) with specialized software for patron use. The equipment is located in the iLab at the library. The successful individual will:
• Create interesting programs that introduce the community to new technologies;
• Provide one-on-one training opportunities, as needed;
• Print 3-D requests, as needed;
• Develop hands-on programs using the iLab equipment, coding workshops, and other unique programs.

Anticipated schedule, subject to change:
Weeks 1-3
Wednesday 10:00 a.m. – 4:00 p.m.
Thursday 4:15 p.m. – 8:15 p.m.
Friday 1:00 p.m. – 6:00 p.m.

Week 4
Saturday 10:00 a.m. – 3:00 p.m.
Sunday 12:00 p.m. – 4:00 p.m. (during school year)
Wednesday 10:00 a.m. – 4:00 p.m.

This is the basic schedule, although flexibility is required. There may be schedule changes based on library needs, especially due to programming.

If interested in this position, please submit a completed City of Hudson application; your resume and cover letter, and supplementary questionnaire to: tnorris@ci.hudson.wi.us Applications will be reviewed as received and interview will be ongoing. Application acceptance may close at any time.

Supplemental Questions:
1.) Please describe your experience performing basic computer hardware and software maintenance.
2.) Please describe your experience providing customer and staff assistance with technology problems.
3.) Please describe a unique technology program that you might implement, if you are hired for the position.
4.) Please describe any experience you might have working with WordPress websites.
5.) Please describe your customer service philosophy.

Original posting / application information