Job ID: 316251
Job Title: Library Assistant 3
Job Code: 4997
Location: Twin Cities
Empl Group: AFSCME Unit 7 – Technical
Regular/Temporary: Regular
Full/Part Time: Full-Time
Qualifications
***This position is represented by a bargaining unit–AFSCME Technical. Dues or fair share deductions will be made.***
Minimum Qualifications
Five (5) years of relevant library experience. College education can be substituted for experience on a year for year basis up to three (3) years.
Experience providing library reference and research assistance.
Strong skills with web and software applications, writing HTML content for Content Management Systems, and Google applications.
Demonstrated ability to work in a highly collaborative organizational environment.
Strong commitment to providing excellent customer service.
Effective verbal and written communication skills; comfortable with public speaking in front of workshop and class groups.
Preferred Qualifications
Experience with integrated library systems.
Experience supporting accessibility to print and electronic information resources.
Ability to lead, manage, and successfully complete multiple assignments.
About the Job
JOB OVERVIEW:
This Library Assistant 3 position provides information services in the Physical Sciences and Engineering Department, and technical and web support services for the East Bank Campus Libraries (Walter Library, the Mathematics Library, and the Architecture Library). This position works closely with East Bank operations staff and PSE liaisons to contribute to the overall goals of PSE and the Libraries, and has responsibility for staffing the Walter Library and other East Bank service points.
JOB DUTIES/RESPONSIBILITIES:
Information and Access Services (35%)
Staffs the service desks at Walter Library (and at other East Bank Libraries when needed) to provide reference, information, and access services that require judgment and informed appraisal of the user’s needs, based on thorough working knowledge of relevant library policies, procedures, tools, and facilities. Continuously develops skills related to subject and new collections, materials, and e-resources. Serves as front-line staff for digital information services, answering questions in the campus-wide chat, email queues, and making referrals as appropriate. Assists users from a variety of cultures and communities in use of online and print materials. Promotes best practices and high standards for customer service. Helps other library units with user support needs and related training as assigned.
Research and Learning Program Support (25%)
Provides PSE technical services (e.g., process incoming reference items, oversee the incoming ISO standards process, make quick catalog records). Teaches and provides support for workshops (e.g., Mendeley and other citation manager software, etc.); curriculum-integrated courses, and Libraries-wide initiatives (e.g., Introduction to Library Research, systematic reviews, HathiTrust). Assists library staff and liaisons in data gathering, trend analysis, research, and collaborations.
General Department Support (25%)
Assists with planning, preparation, and logistical support for events and exhibits. Provides orientation and tours as assigned. Keeps current with technological and software advances within University Libraries and applies this knowledge to support library functions/activities. Coordinates the collection, analysis, and reporting of statistics related to functional work. Creates informational charts and prepares reports; shares with appropriate library departments and staff. Creates, monitors and updates documentation for Department functions.
Serves on Libraries-wide groups and committees as assigned.
Web, Technology, Library Equipment, and Communication Support (15%)
Creates, organizes, and maintains content on web pages and social networking sites. Provides web technology, communications, and social media services support for the Library.
Serves as departmental expert for specific technologies or software by troubleshooting computer hardware and software problems, providing instruction and answering questions for departmental staff, and testing software. Assists users from diverse communities and cultures with library and PSE equipment and technology. Contacts vendors and UCard office to resolve service related issues. Coordinates maintenance and repair of library equipment and facilities, in cooperation with Computer Support and Networking, and with Facilities Operations Management. Communicates maintenance and repair status with users and staff when necessary. Provides backup and support for SMART media, makerspace, and related services as needed.
About the Department
The Physical Sciences and Engineering (PSE) Department, as part of the University Libraries Research and Learning Division, plays a critical role in supporting the University’s research, teaching, and learning through stewardship of and access to content; support of instructional, informational and research services; and engagement/outreach within the University community and to the public. The department is composed of three service points on the East Bank (Minneapolis) Campus: Walter Library, the Mathematics Library, and the Architecture and Landscape Architecture Library. The mission of PSE is to provide efficient, effective, and innovative access to and delivery of information and materials to users in pursuit of knowledge, educational goals, research, teaching, and scholarship. Each service point contributes to the overall mission and goals of the University Libraries by serving the user in the best way possible.
How To Apply
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume.
Additional documents may be attached after application by accessing your “My Activities” page and uploading documents there.
To request an accommodation during the application process, please e-mail [email protected] or call (612) 624-UOHR (8647).
Online posting and application information