Library Assistant 3 (Evening) – University of Minnesota, Twin Cities

Job ID: 326894
Job Title: Library Assistant 3 (Evening)
Job Code: 4997
Location: Twin Cities
Empl Group: AFSCME Unit 7 – Technical
Full/Part Time: Full-Time
Regular/Temporary: Regular


Required Qualifications:
• Five years relevant library experience. College education can be substituted for experience on a year for year basis up to three years.
• Experience using library resources.
• The physical ability to lift up to 20 pounds and to transport heavy materials on a pushcart. Position requires some reaching and stooping.

Preferred Qualifications:
• Demonstrated ability to manage multiple assignments and meet deadlines.
• Demonstrated ability to work independently.
• Strong interpersonal skills.
• Strong written and verbal communication skills.
• Demonstrated ability to provide high level of service to user community.
• Willingness to work in a dynamic collaborative environment.
• Experience with Microsoft Office Suite.
• Experience with PeopleSoft system.

About the Job

Collections & Access Services Unit Overview:
The Collections & Access Services Unit, within the Access and Information Services (AIS) Department in the Research & Learning Division, is housed within the Music and Wilson Libraries on the West Bank of the Minneapolis U of M Campus. The unit is made up of a number of functional areas that support staffing for 3 distinct service points and facilitate daily operations and patron access to our resources including Borrowing Privileges, Fines, Collection Maintenance and Document Delivery. The Unit supports collections that house over 2 million print volumes in various formats in the Arts, Humanities, Social Sciences and Professional Program subject areas.

This position acts as the main full time staff member on duty on Friday and Saturday evenings and has responsibility for student supervision, acting as a resource person for users, managing a large workflow in multiple library collections, including monitoring the disposition of the collection, signage, stacks equipment and workspaces. This position takes a leadership role in working with staff to resolve problems and improve services, and works in concert with other student supervisors to contribute to the overall goals of Collections & Access Services unit.

**Work Hours: This is an evening position Tuesday – Saturday 12:30 pm to 9:00 pm. **

Essential Functions:
Student Supervision 60% (24hrs/wk)
•Manages and oversees approximately35-50 students workers for multiple functions/locations
•Develops, coordinates and delivers system wide and customized training for student staff in functions common to all locations (e.g., customer service training, shelving, basic circulation duties). Develops training tools and documentation using multiple methods of delivery (online, in-person, etc)
•Prepares student payroll documents and monitors student payroll budget (salary projections/forecasts)
•Prepares work schedules and manages schedules
•Counsels and work with students to improve performance &resolves student personnel problems.
•Conducts annual performance reviews for student staff.
•Develops effective communication mechanisms to ensure that students are aware of changes in policies and procedures.
•Assists in the creation and updating of training materials and other documentation for students.

Borrowing Privileges and Fines 10% (4hrs/wk)
•Verifies payment accuracy & reconciliation in the ILS and the University financial systems (e.g. Student Administration Systems)
•Resolves complex fines negotiations and communicates with difficult patrons.
•Resolves patron claim returns; searches stacks, updates ILS records, communicates with patrons to convey results and provides options for reconciliation Communicates with Twin Cities and Coordinate Campuses for items claimed returned across library collections.
•Posts/reverses fines and removes academic holds, and notes in University system, (e.g. PeopleSoft).
•Sorts, distributes final and overdue notices; updates ILS records and University financial systems (e.g. Student Administration Systems), and communicates directly with using multiple communication methods regarding billed accounts.
•Enters payment information in the ILS for fines, lost books, etc.
•Updates and corrects patron records in the ILS.
•Updates ILS and reconciles billed charges for patrons providing replacement copies of lost items.
•Authority for verifying borrowers’ status and other information (e.g. through Dirtools, DMS, PeopleSoft), as well as correcting input problems in borrowing records throughout the ILS.

Stacks Management 20% (8hrs/wk)
•Oversees all stack activities within multiple collections including, Wilson Gen, Annex, Ames and East Asian; plans for necessary work flow changes and directs staff to accomplish all activities.
•Oversees daily operations and management of stack services; resolves complex problems.
•Monitors stack growth and recommends ongoing or special shifts to provide adequate growth space for collections
•Coordinates and participates in larger collection shift work including measuring; determines staffing levels needed for shift, predicts project spending and submits special payroll funding requests to supervisor when necessary.

Non-­Essential Functions
Committee Work, Special Assignments, General Department and Technology and Web support 5% (2hrs/wk)
•Teaches and provides support for workshops, develops online tutorials and other learning objects.
•Create, organize and maintain content on web pages, blogs, Wikis and social networking sites.
•Uses specialized software and/or basic web markup to create/move library resources and exhibits online.
•Coordinates the collection, analysis and reporting of statistics related to functional work.
•Provides backup support as needed for other activities of the department.
•Participate in committees or working groups, as related to skills and/or work assignments; collaborate with others to help plan, problem-solve, create work procedures and improve workflow.
•Coordinate the Wilson Library Graduate study carrel application and check out processes; ensure timely and thorough communication with applicants; maintain and update the application form as needed

Information and Access Services 5% (2hrs/wk)
•Staffs the information services desk, providing reference, information and access services that require judgment and informed appraisal of the user’s needs, based on thorough working knowledge of relevant library policies, procedures, tools and facilities.
•Serves as a front-line staff for digital information services, answering questions in the campus-wide chat, email queues, Question Point and making referrals as appropriate.
•Instructs users in use of digital and physical materials.
•Provides instruction in effective database search skills; beginning and advanced Boolean searching, truncation etc.
•Serves on Alma Testing Release group; interprets release notes, tests new or updated functions and communicates changes to the system-wide Fulfillment list serv
• Continuously develops skills related to subject and new collections/materials/e-resources.
•Coordinates maintenance and repair of library equipment and facilities in cooperation with Computer Support and Networking and Facilities Operations Management. Communicates with users to follow up when necessary.
•Takes appropriate action during emergencies.
•Creates and renews Public Workstation Access cards for guest users.

About the Department

Departmental Overview:
The Access and Information Services (AIS) Department, as part of the University Libraries Research and Learning Division, plays a critical role in supporting the University’s research, teaching and learning through stewardship of and access to content; support of instructional, informational and research services; and engagement/outreach within the University community and to the public. The AIS Department coordinates access services, stacks management, and information services at five service points for Wilson Library and the Music Library. AIS also includes the Borchert Map Library and the Government Publications Unit where research and reference support and collection development/management are integral parts of our strong service focus. The department also provides leadership in the areas of Reserves, User Experience, Undergraduate Services, and Library Security. Wilson and Music Library collections and services provide for the library and information needs of a diverse primary audience consisting of a range of UMN Colleges in the Arts and Humanities, Social Science and Professional Programs disciplines.

Original posting / application information: Visit the U of M Careers page and search for job ID #326894