Library Aide III – Readers Services
(18.5 hours per week; flexible schedule)
Salary: $12.95 Hourly
Job Type: Regular PT
Location: Rochester Public Library, 101 2nd Street SE, Rochester MN 55904, Minnesota
Rochester Public Library (MN) seeks a creative and enthusiastic Library Aide III who enjoys literature and the arts and who has a passion for public service. The successful candidate will possess exceptional customer service skills, have a strong interest in literature, film & music, excellent communication skills, and is adept in using technology.
Responsibilities of the position include providing excellent customer service to patrons of all ages at the library’s Fiction, Movies & Music desk, assisting with maker-space and other programming activities for adults, participating in library outreach activities and diverse project assignments.
RPL, a division of the City of Rochester, MN is a very busy downtown library and bookmobile (approximately 600,000 visits per year, over 1.6 million items checked out and the busiest bookmobile in the state of Minnesota). RPL serves the City of Rochester, Olmsted County, and visitors from all over the world.
We strengthen community and enrich lives by sparking imagination, creativity, engagement, and learning.
Nature of Work
This is a public service position with responsibility for public service work at an information desk, assisting with programming and other support tasks as assigned. Work is performed under the overall supervision of the Division Head. Work involves learning complex programs and databases to find information needed by the public. Individuals in the position are required to learn and interpret policies and procedures of the library. Work includes a great deal of contact with the public.
Applications will be accepted until all positions are filled with priority consideration given to applications received by June 25, 2017.
DUTIES AND RESPONSIBILITIES:
The work below is representative of the scope of work performed with this job classification. Individual job duties will vary based on the work assignment and location.
• Serve the public at an information desk by responding to information inquiries in person, by phone, by email and by other methods.
• Assist customers in the use of the online catalog, ebook resources, on-line databases, Internet stations, Pharos reservation stations, printing, game stations, iPad stations and other technology.
• Explain and enforce library policies and procedures.
• Meet the City’s RISE standards and the Library’s Core Values in all interactions with the public and staff.
• Maintain assigned activity areas, collections, or displays.
• Assist with a variety of programming and maker activities which includes active participation at outreach events. Enter and modify program information in our events software as directed.
• Assist with flyer and poster creation and distribution.
• Check returned kits and other bundled items for missing and damaged items.
• Pull materials from the shelves for weeding, programs, displays, etc. as directed.
Perform other duties as assigned or necessary.
Education and Experience
• High school diploma or the equivalent.
• Experience with computer software.
• Some post-secondary education obtained from a community college, business/vocational school or a degree from an accredited college or university.
• Previous work in a library or teaching experience
• Experience working with children and/or teens or special populations
• Ability to speak and/or read a language other than English
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of: computer operations, including Microsoft Office Suite and/or library related software.
Skill in: providing excellent customer service, work pleasantly and effectively with co-workers and the public.
Ability to: communicate effectively; follow both written and verbal instructions; file and organize both alphabetically and numerically; work alongside, support and value volunteers.
PHYSICAL AND ENVIRONMENTAL CRITERIA
In compliance with the Americans with Disabilities Act, the following represents the physical and environmental demands for this position. The employee must be able to perform the essential functions with or without accommodation.
In consideration of the overall amount of physical effort required to perform this position, the work is best described as Light to Medium Work: Exerting up to 20 pounds of force regularly and up to 50 pounds occasionally, and/or up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
Physical demands that may be required continuously (2/3 or more of the time), frequently (1/3 to 2/3 of the time), and occasionally (up to 1/3 of the time) are noted below:
Continuous demands: sitting
Frequent demands: walking, standing, fine dexterity
Occasional demands: pushing/pulling, lifting, carrying, handling, reaching, bending, climbing, kneeling, twisting, balancing, crouching
Sensory requirements necessary in the performance of the essential functions of this position include sight and hearing and touch
Environmental conditions that may exist in the performance of the essential functions of this job include: NONE (not substantially exposed to environmental conditions)