Position: KIC Specialist (Web Knowledge Management)
Library: UnitedHealth Group – Eden Prairie
Position Description: This isn’t packaged goods. It’s a bigger challenge than that. Here you’re making a difference in people’s lives, starting with your own. Join us and start doing your life’s best work.(sm)
The Market Insights Team at Optum is seeking a Knowledge & Information Center (KIC) Specialist. The ideal candidate will be responsible for managing the KIC training program, and must be comfortable training employees at all levels of the organization and confident in their ability to manage multiple priorities and projects at one time with a high degree of detail orientation. Additionally, the ideal candidate must also possess the ability to work independently, take initiative, and be attentive to the needs of our internal global clients. The individual must also possess the skills and be highly motivated to work in a fast-paced environment and have the ability to build strong relationships with various internal teams. This role will also troubleshoot user issues, publish and help to maintain site content, run monthly and quarterly site statistics, assist with quarterly and annual site newsletter, and support the smooth running of the site. This role actively supports and champions the Market Insights team which is part of the Optum Corporate Marketing function. We provide primary and secondary research to support Marketing’s annual priorities, as well as knowledge management via the KIC. The team has a range of expertise and it would be an added bonus if the candidate was also proficient with basic secondary research skills.
Primary Responsibilities:
- Assisting with troubleshooting user problems and issues and working with them to resolve those issues
- Training new users via WebEx
- Creating new user profiles and credentials
- Proactively assisting users with personalizing their dashboards
- Helping to maintain and update site information and content
- Maintain site issue priorities log and monthly enhancements log
- Run monthly and quarterly site stats
- Assist with Quarterly site newsletter and annual site campaign
- Helping with testing bi-weekly vendor releases
- Supporting the design, implementation, and enhancement of the site
- Support administrative function to include but not limited to developing and maintaining policies, procedures, and functional calendar
- Support research program
This is not a Telecommute position.
Requirements: To be considered for this position, applicants need to meet the qualifications listed in this posting.
- High School Diploma or GED
- Previous experience presenting information within all levels of an organization, including senior leadership
- Previous experience training large groups or small groups in a professional environment
- Previous experience with Secondary Research methodology
- Previous experience project management experience within a matrix organization
- Intermediate level of proficiency with Word and PowerPoint
- Advanced level of proficiency with Excel (V look ups, formulas)
Preferred:
- BA/BS Degree preferred.
- Good working knowledge of and experience with online knowledge management systems.
- 2 to 3+ years of experience presenting information within all levels of an organization, including senior leadership.
- Previous WebEx experience.
- Previous experience with Visio or other diagramming software.
Soft Skills:
- Creative thinker; able to share ideas and brainstorm
- Confident and effective communicator
- High attention to detail
- Adaptable to changing priorities and able to shift direction as priorities change
- Strong internal customer service skills; able to respond to and troubleshoot customer needs quickly
- Ability to prioritize competing demands and multiple projects
- Creative, enthusiastic, and self-motivated with strong problem-solving skills
- Promotes knowledge management and knowledge sharing behaviors across the organization
- Good networking and collaboration skills
For full posting and application instructions click here.