About the Job
This position works within the Health Sciences Library in the Access and Information Services unit. AIS plays a critical role in supporting the University’s research, teaching, and learning through stewardship of and access to content; support of instructional, informational and research services; and engagement/outreach within the University community and to the public.
The primary goal of AIS staff is to provide convenient and timely access to HSL and University Libraries’ information, resources and services. This is achieved through providing assistance with circulation, information, and reference services; providing oversight of collections maintenance; supporting online and print course materials through Digital Coursepacks, Electronic Reserves and Print Reserves; and assisting in the support for emerging and technology-rich service environments. Staff in Access and Information Services work with professional liaison and subject expert librarians to provide the best possible service to library customers.
Work Hours: Work hours are 8:00am-12:00pm and will not exceed 14 hours per week and are scheduled on a weekly to monthly basis.
Service Desk Support – 50%
● Assist patrons to find information using the staff side of the University Libraries’ catalog
(Alma), the public discovery interface (Libraries Search), the Health Sciences Library
website, the University Libraries website, and PubMed.
● Assist patrons with borrowing privileges and fines operations.
● Assist patrons with directions in the library and requesting materials.
● Respond to online chat and email inquiries and refer patrons to appropriate liaison
librarians or subject matter experts.
● Provide support for self-service print/scan/copy operations.
● Take and route phone calls to the appropriate contacts or departments.
● Route materials among Health Sciences Library locations, as well as University Libraries
Administrative Support – 50%
● Contributes to AIS related project work as assigned by the supervisor.
● Contributes to data collection and analysis of patron use metrics.
● Reviews and updates selected procedures.
● Inventories and organizes library service desk materials and library staff equipment.
● Other duties, as assigned.
The candidate will:
- Be eligible for hire by meeting all of the University of Minnesota’s hiring requirements.
- Have strong computer skills, including familiarity with cloud-based applications (Google Workplace or Microsoft Teams), and specifically data analysis software (Google Spreadsheets or Excel)
- Exhibit strong communication and interpersonal skills, including the ability to communicate effectively with patrons from a wide variety of backgrounds.
- Be able to work independently.
The candidate will:
- Have one or more years working in a library or customer service setting.
- Have experience using integrated library systems.
- Have experience supporting access to print and electronic information resources.
About the Department
The Wangensteen Historical Library is one of three libraries comprising of the Health Sciences Libraries that serve the University of Minnesota Academic Health Center (AHC) and the School of Dentistry, Medical School, School of Nursing, College of Pharmacy, School of Public Health, and the Allied Health Sciences. Our mission is to inspire learning and discovery through information resources, collaboration and expertise. In other words, it’s to supply, “The Right Information at the Right Time in the Right Place to Improve Health.”
How To Apply
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.
Additional documents may be attached after application by accessing your “My Job Applications” page and uploading documents in the “My Cover Letters and Attachments” section.
To request an accommodation during the application process, please e-mail firstname.lastname@example.org or call (612) 624-UOHR (8647).
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.
Background Check Information
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
About the U of M
The University of Minnesota, Twin Cities (UMTC)
The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation’s most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.