Guest Services Assistant II – MN History Center (St. Paul, MN)

#1587 Guest Services Assistant II

Regular

Requisition ID: 1587

JOB TITLE:    Guest Services Assistant II

OPEN TO:    This job is open to all applicants.

LOCATION:    History Center 345 Kellogg Blvd. W St. Paul, MN 55102

Minnesota State Capitol – 75 Rev Dr Martin Luther King Jr Blvd, St Paul MN 55155

SALARY:    $16.28 hourly minimum

STATUS & HOURS: Full-time, regular (approximately 1,560 annual hours) position.  An average of 30 hours per week based on site needs. Must be able to work a varied schedule that may include shifts on Monday – Friday, weekends, and holidays.

BENEFITS:     Eligible to participate in the State Employee Group Insurance Program and a retirement program with employer contribution.  Generous vacation and sick time accruals with additional paid holidays.

DEPARTMENT:    Metro Sites & Operations

CLASSIFICATION:    58L Service

SUPERVISORY:    No

HIRING MANAGER:    Guest Services Manager III

POSTING DATE:    April 22, 2022

DEADLINE DATE:    May 20, 2022

TO APPLY:    Interested applicants must apply online at the Minnesota Historical Society’s career center at www.mnhs.org/jobs and include a resume and cover letter by the application deadline date.

DESCRIPTION:  This position exists to sell admission tickets to the History Center Museum and Minnesota State Capitol, sell memberships to the Minnesota Historical Society, greet and orient guests, provide customer service to a wide array of visitors, and lend administrative support.

SUMMARY OF WORK:   1) Sell admissions and public program tickets as well as promote MNHS memberships in person and by phone; 2) Operate multiple phone lines as a primary resource for general MNHS phone calls; 3) Greet and welcome guests to the History Center and MN State Capitol; 4) Assist with day-to-day operations as needed; 5) Assist with sales reporting, refunds, special programs, bank deposits and other administrative ticketing functions; 6) Provide support for administration, museum operations and other departments; and 7) Assist in store purchases and retail operations.

MINIMUM QUALIFICATIONS:

  • Strong oral communication skills, ability to listen and be responsive to questions and comments.

  • Demonstrated reliability and ability to provide consistent, high quality customer service.

  • Demonstrated ability to work with a diverse public in a friendly and open manner.

  • Demonstrated ability to think imaginatively and problem solve.

  • Demonstrated ability to collaborate and contribute positively in a team environment.

  • Strong personal computer skills including intermediate skills with Microsoft Office and with GOOGLE suite.

  • Ability to complete record keeping and a variety of reports, including accounting and math skills.

  • Familiarity with technology, particularly admissions or retail software.

  • Ability to work a varied and flexible schedule, including weekends and holidays.

  • Ability to lift 25 pounds.

  • Willingness and availability to work a varied schedule that may include shifts on Monday – Friday, weekends, and holidays.

DESIRED QUALIFICATIONS:

  • High school diploma or equivalent.

  • Previous experience mentoring, coaching, training and providing work direction for staff or volunteers.

  • Experience with Shopify and/or Tessitura software.

  • Knowledge of retail display and marketing techniques.

  • Knowledge of Minnesota History programs and services.

  • Ability to troubleshoot software, hardware and point-of-sale issues.

  • Retail sales and admissions experience in a museum/historic site.

Should you have questions with the application process, email humanresources@mnhs.org or call MNHS Job Line at 651-259-3181.

At MNHS, we don’t just accept difference — we celebrate it, we support it, and we thrive on diversity for the benefit of our employees, our products and services, and our community. The Minnesota Historical Society believes that an inclusive culture among our team members is critical to our success as a historical society and museum, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Minnesota Historical Society is proud to be an equal opportunity workplace and employer.