Community Engagement Senior Manager – Washington County Library

Salary: $64,313.00 – $88,117.00 Annually
Location: Woodbury, MN
Job Type: Full Time
Department: Library
Job Number: 17-00701
Closing date and time: 7/23/2017 at 11:59 PM Central Time (US & Canada)


MINIMUM QUALIFICATIONS: This position requires a Bachelor’s degree and five years of progressively responsible experience in nonprofit administration, community organization, or a related field.

RESPONSIBILITIES: Washington County Library is looking for a Community Engagement Senior Manager to help create the library of the future. The ideal candidate is a strategic thinker who is willing to embrace and drive innovation and has a positive, enthusiastic approach to public service. Tasks include establishing and maintaining effective and strong partnerships; engaging the community to support the library’s mission and strategic plan; serving on the library’s executive leadership team; identifying, assessing, and coordinating community outreach opportunities; and building and leading the community engagement division of the library.

• Three years experience collaborating with relevant internal and external organizational partners, community organizations, educational and cultural institutions, or businesses
• Demonstrated experience representing the interests of an organization and speaking to community groups on the organization’s behalf
• Professional experience articulating a vision and strategic direction to a wide variety of audiences
• Knowledge and understanding of public libraries and their role within the community

In addition to a resume, a written supplement will be required with the application for this position. The supplement will be used in combination with the complete application materials to determine who will be selected for an in-person interview.

For the supplement, you will write about the following scenario. The Community Engagement Senior Manager position requires developing and cultivating community partnerships. Write a brief plan of engagement and implementation based on a fictional partnership.

SELECTION TECHNIQUE: Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.

HOURS / DAYS: 8:00 a.m. to 4:30 p.m., Monday through Friday. Work schedules (hours and days) and location are subject to change based on department needs.

ANTICIPATED HIRING RANGE: $64,313 – $76,215 annually

The Senior Manager administers programs in a major division of the Library Department, develops policies and maintains standards, coordinates work within the division, and manages assigned staff.


MINIMUM QUALIFICATIONS: This position requires a Bachelor’s degree and five years of progressively responsible experience in nonprofit administration, community organization, or a related field.

Core Competencies outline essential business and professional traits necessary to perform this job

• Promote a diverse, culturally competent, and respectful workplace
• Demonstrates ability to consider how to improve services with technology
• Demonstrates ability to manage difficult or emotional customer situations and keeps emotions under control
• Demonstrates ability to model effective communication for responding to the public
• Demonstrates ability to participate in and lead professional activities to remain current about trends and best practices
• Demonstrates the ability to select, train, supervise and evaluate staff
• Demonstrates strong leadership skills with a professional attitude and the ability to handle difficult situations effectively
• Demonstrates ability to communicate across different digital platforms, including social media


Manage professional Library staff:
• Develop and implement Library goals, objectives and policies
• Interview and make new staff recommendations
• Create work schedules
• Assign work and provide work direction
• Develop and facilitate staff training, including new staff and volunteer orientation
• Provide assistance and coaching to staff on a variety of subjects, including changes in processes, services, and programs
• Conduct performance reviews

Lead community engagement program and services:
• Lead the experience of customers through the Library’s evolving engagement strategies and methods
• Evolve services to meet customer needs across branch, digital, and engagement platforms.
• Identify, assess, and coordinate community engagement opportunities with other Division Managers
• Determine Library supplies, resources, and equipment for community engagement activities.
• Plan, implement and evaluate various systems for service delivery
• Create and implement a plan for community engagement, including the development of partnerships that align with the Library’s mission and vision
• Collaborate with managers and other County departments, agencies, and service organizations to assess community needs
• Identify, initiate, and deepen relationships with various community stakeholders
• Attend community meetings on behalf of the Library to hear community concerns, provide information about community engagement, and advocate for the Library
• Design and implement evaluation tools to ensure impact
• Prepare program reports
• Create and monitor partnership agreements and contracts
• Facilitate and direct grant applications and manage division’s grants and contracts
• Recommend division goals and objectives
• Recommend legislative changes, as needed
• Respond to inquiries from the public
• Serve on teams and task forces

Execute the Library’s strategic direction:
• Play an active role in the development of the Library’s strategic plan
• Monitor and evaluate implementation of the Library strategic plan
• Guide staff through strategic plan implementation

Administer division budget:
• Project expenditures and prepare the annual division budget
• Monitor expenses and revenue and identify ways to maximize revenue

Evaluate and monitor community presentations to promote library programs and services

Serve as a member of the Library’s Executive Leadership Team to ensure effective integration of departmental activities with other County functions and maintain strong, productive and cooperative relationships with other county departments to maximize the use of county resources and talent.

Act as media contact

Perform the duties and responsibilities of the Library Director in the Director’s absence

Perform other duties as assigned.

Work performed is semi-sedentary in nature, and typically performed within a Library. Lifting requirement of up to 25 pounds on an occasional basis. Equipment used may include, but is not limited to, computer, calculator, telephone, camera, photocopier and scanner.

Work interruptions are frequent. There is some pressure associated with dealing with individuals who may be emotionally charged and with project or activity deadlines and details. Driving or riding to attend meetings, participate in or lead training sessions, etc. may be required.

Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position’s essential functions.

This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.

Original posting and application information