Circulation Desk Evening Supervisor – University of Minnesota Duluth

Job Title: Circulation Desk Evening Supervisor
Job Code: 4996
Location: Duluth
Empl Group: AFSCME Unit 7 – Technical
Regular/Temporary: Regular
Full/Part Time: Full-Time


• Two years of college coursework and/or relevant library experience
• Supervisory experience or classroom management experience
• Experience providing customer service

• Excellent organizational skills
• Excellent oral and written communication skills
• Strong attention to detail
• Ability to work collaboratively with colleagues and library users
• Experience working in a library
• Familiarity with an integrated library system and/or interlibrary loan management software or service
• Experience training others
• Experience working with diverse populations

About the Job

Position Overview:
This Evening Circulation Desk Supervisor is a member of the Access & Collection Services Team. The ACS team is responsible for acquiring, cataloging, and managing print and electronic materials. It is also responsible for building oversight and security, interlibrary loan, course reserves, circulation, and stacks maintenance.

The Evening Circulation Desk Supervisor provides direct service to library users and supervises ACST student employees at the circulation desk during evening hours.This position is responsible for hiring, training, scheduling, and supervising all Lead Student Workers; participates in developing training material for all ACST student employees; assists the team managers in developing building safety and security procedures and training;and assists with interlibrary loan and document delivery.

This is a second level technical library position which typically requires a thorough working knowledge of methods and practices in one or more functional areas of library operations and services. Employees at this level may have a general responsibility for a library unit or a specialization within a unit, and will work with considerable independence from direct supervision

This is an evening supervisor position. The mandatory schedule for this position is:
12:30 – 9 pm Sunday – Wednesday,
10:00 am – 6:30 pm Thursday during fall and spring semester
8 am – 5 pm Monday – Friday during holiday breaks

Essential Job Functions:

Public Services Evening Desk Supervisor (60%)
• Serve as the library staff member in charge on Sunday and during evening hours
– Perform assigned building duties
• Open building according to established procedures.
• Close and secure building according to established procedures.
• Report basic building maintenance needs using the established procedures.
• Respond to performance problems with public non-computer equipment (audiovisual equipment and microform scanners). Report unresolved problems to appropriate staff.
– Perform assigned safety and security duties
• Maintain knowledge of standard University and Library emergency and disaster policies and procedures.
• Patrol the building, as time permits, and assist with enforcing library policies.
• Act as the building evacuation coordinator when necessary.
• Call emergency personnel (police, ambulance, and/or fire) when necessary.
– Maintain the circulation desk emergency response manual.
– Enforce Library policies.
• Supervise and manage all circulation desk student employees during assigned desk supervisor shifts.
– Monitor staffing to assure adequate desk coverage Verify the arrival and departure of scheduled student employees. Record student employee schedule changes.
– Confirm student employees select appropriate tasks, and modify task priorities in response to special situations.
– Provide procedural review whenever needed.
– Model appropriate customer service interactions.
– Report job performance problems to student’s immediate supervisor. Take immediate corrective and/or disciplinary action with students under direct supervision.
– Provide input to student employee performance evaluations as requested.
• Provide customer service
– Provide direct service to patrons.
– Answer circulation policy and procedure questions (overdue, holds, fines, etc.).
– Book media materials for classroom use in response to faculty requests.
– Create and edit patron records in Alma.
– Receive and record fine payments.
– Start offline circulation module if online version goes down…..

Lead Student Workers Direct Supervisor (20%)
• For all lead student workers:
– Coordinate the interviewing, selection, and hiring.
– Orient and train.
– Schedule.
– Monitor and approve student employees’ electronic timesheets.
– Monitor and discipline.
– Evaluate and complete performance appraisals.
– Lead regular team meetings. Use meetings to review procedures and policies, discuss concerns, and deliver training.
• Maintain the LSW training manual/materials

Resource Sharing/Document Delivery Services (20%)
• Process and monitor resource sharing requests (lending and/or borrowing) utilizing the library’s chosen resource sharing management system.
• Fulfill patron requests for locally owned materials following document delivery procedures.
• Monitor the overdue queue for lent materials; oversee the process to verify the status of overdue materials; update appropriate systems; communicate with borrowing library; forward billing information to [to be determined].
• Create all non-IFM invoices. Forward required paperwork to Library Administration Office.
• Backup ILL Borrowing staff as necessary.
• Share responsibility for documenting procedures.
• Carry out responsibilities in accordance with the ALA code of Ethics and the Interlibrary Loan Code for the United States.

Other duties as assigned

Ability to meet the physical demands of the job, including, but not limited to:
• Sitting, standing, walking, climbing, stooping, bending/twisting and reaching
• Lifting and carrying: 30 pounds of less
• Pushing and pulling: objects weighing 60-80 pounds on wheels
• Talking and hearing; use of the telephone
• Far vision at 20 feet or further; near vision at 20 inches or less
• Handling: processing, picking up and shelving and books
• Fingering: typing, writing, filing, sorting, shelving and processing

About the Department
The University of Minnesota Duluth, Kathryn A. Martin Library’s mission is to promote learning and research by providing information resources and services, up-to-date technologies, and knowledgeable staff in a welcoming environment.

Original posting / application information: Visit the U of M Careers site and search for job # 320485