Bell Museum Group Sales Assistant (PT) – University of MN Twin Cities

Bell Museum Group Sales Assistant

 
Job ID

352734

Location

Twin Cities

Job Family

LR-Clerical

Full/Part Time

Part-Time

Regular/Temporary

Regular

Job Code

1826

Employee Class

AFSCME Unit 6 – Clerical

About the Job

Bell Museum

Pay Rate: $18.00-$20.00/ hour

100% time Continual AFSCME Unit 6 – Clerical

Benefits Summary for Prospective Employees

Application Deadline: December 4, 2022

College: College of Food, Agricultural and Natural Resources


The Group Sales Assistant supports the Bell Museum’s mission by facilitating group educational experiences – including on-site school, community, and adult group visits, as well as virtual and ExploraDome school and community visits. This position provides customer service and knowledgeable guidance for groups, assisting with booking an experience that meets their needs. This position is also responsible for maintaining accurate booking records in Audience View and other systems. 

Major Areas of Accountability (with percentages):

55% On-Site Group Registration

  • Respond to inquiries regarding group visits to the Bell Museum and Whitney & Elizabeth MacMillan Planetarium
  • Offer guidance and assistance to adult group leaders as they plan for their visit to the Bell Museum; suggest experiences to meet their goals and assist with logistical questions
  • Use and maintain templates and procedures that effectively communicate group visit policies
  • Maintain accurate group booking details in AudienceView and our space scheduling software
  • Send confirmation and reminders to prepare groups for their visit; secure payment
  • Prepare post-experience communications which may include thank yous, surveys, and free passes for participants.
  • Assist with the scholarship application and tracking process for on-site group visits
  • Work across departments to track and compile data from group visits

40% Off-Site Outreach Program Registration

  • Respond to inquiries regarding virtual programming and ExploraDome bookings, provide guidance, and assist with scheduling details
  • Suggest modifications to Statewide Engagement team as needed based on the experience of booking groups and communicating with group leaders
  • Send important communication prior to a visit or virtual program and help solve minor technical barriers. 
  • Send confirmation, reminders, and educational materials to prepare groups for the visit as well as post-visit surveys
  • Create contracts for virtual and Exploradome bookings, informing customers of all pertinent policies and contract details. 
  • Coordinate with the finance team to generate invoices; Coordinate administration and tracking of scholarships for ExploraDome and virtual programming bookings 

5% Equity, Access and Inclusion

  • Provide communication that is welcoming to all groups, regardless of background
  • Identify barriers that seem to prevent groups from booking
  • Continually examine communications through a lens of equity and inclusion, and work with the Groups sales Manager to make changes if needed.
  • Provide information about accessibility resources and work with groups and Visitor Services Manager to make accommodations

Qualifications

Essential Qualifications

• High School Diploma/GED and two years of experience in a ticketing, group sales or guest services setting
• Demonstrated commitment to inclusive practices and equity
• Ability to communicate complex information to people of varied ages and backgrounds
• Excellent organizational skills and attention to detail
• Proficiency with Microsoft Excel or other spreadsheet software
• Experience in booking complex services in a computer system

Desired Qualifications

• Experience communicating or working with educators/group leaders, demonstrated by the ability to anticipate their needs
• Experience with Audience View or other ticketing system
• Experience creating reports based on datasets

About the Department

The mission of the Museum is to ignite curiosity and wonder, explore our connections to nature and the universe, and create a better future for our evolving world.

For over 140 years, the Bell Museum has collected, preserved, interpreted, and displayed the natural history of Minnesota as the state’s official natural history museum. Reopened in summer 2018, the Bell’s role is expanding to become the gateway to the sciences at the University of Minnesota. While natural history remains a bedrock for the Bell, astronomy and space science, health and medicine, the environment, and other subject areas afford the Bell opportunities for new partnerships and the development of new experiences for public science engagement.

We are looking for individuals to join our team who are inspired by our mission to ignite curiosity and wonder, explore our connections to nature and the universe, and create a better future for our evolving world. We believe that difference is a strength and are looking for candidates that reflect and respect diversity. We encourage you to apply for the position even if you do not believe you meet every qualification.

Benefits

Working at the University

At the University of Minnesota, you’ll find a flexible work environment and supportive colleagues who are interested in lifelong learning.  We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes:

  • Competitive wages, paid holidays, and generous time off
  • Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Scholarship
  • Low-cost medical, dental, and pharmacy plans
  • Healthcare and dependent care flexible spending accounts
  • University HSA contributions
  • Disability and employer-paid life insurance
  • Employee wellbeing program
  • Excellent retirement plans with employer contribution
  • Public Service Loan Forgiveness (PSLF) opportunity
  • Financial counseling services 
  • Employee Assistance Program with eight sessions of counseling at no cost

Please visit the Office of Human Resources website for more information regarding benefits.

How To Apply

Applications must be submitted online.  To be considered for this position, please click the Apply button and follow the instructions.  You will have the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your “My Job Applications” page and uploading documents in the “My Cover Letters and Attachments” section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).

Questions about the position can be directed to Kate Sigurdson, ksigurds@umn.edu.

Diversity

We believe it is essential to create an environment that welcomes and empowers people from historically underrepresented​ ​​and marginalized communities to have equitable access to the museum’s resources as well as opportunities to transform our work.  We are committed to upholding the diversity, equity, and inclusion definitions and values set forth by the College of Food, Agricultural and Natural Resource Sciences and the University of Minnesota.

These values will be integrated in all aspects of the museum, including:

  • Hiring, recruitment, retention, and advancement of staff and volunteers
  • Selection and evaluation of program and exhibition content
  • Providing meaningful opportunities to participate in planning and leadership

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

Please note: All employees at the University of Minnesota are required to comply with the University’s Administrative Policy: COVID-19 Vaccination and Safety Protocol by either providing proof of being fully vaccinated on their first day of employment, or complete a request for an exemption for medical exemption or religious reasons. To learn more please visit:  https://safe-campus.umn.edu/return-campus/get-the-vax

About the U of 

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation’s most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.